User's guide /

IT Support


General Information

The IT Support package is designed to streamline and enhance the process of handling IT-related issues within the organization. This documentation provides a comprehensive guide for users and administrators to effectively utilize the features offered by the package. The package encompasses functionalities for employees or clients, with two main modules: the IT Support module for sending tickets from clients or employees, and the IT Support Administration module for managing tickets.

This documentation covers the following processes:
IT Support
Creating and sending support tickets.
IT Support Administration
Receiving and managing tickets.
Setup email notifications.